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Return Policy related questions

James Gordon
je pokrenuo temu almost 4 years ago
Hi Everyone, I need to return the Canondale trail 750 Bike that I purchased last week. Can you please explain how returns will be issued and respond back with full guidelines on how to return our order.
  • V
    Vivek Vengatesh
    rekao je over 3 years ago
    Hi James,

    If you need to trade your item for a different size or color, you can exchange qualifying items through our Online Returns Centre.
    If the item you wish to return doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
    To exchange an item:
    Go to the Return Centre , and then click Return items.

    Find the order you want to return, and then click Return or replace items.

    Tip: If you don't see the order you're looking for, select another option from the See more menu.

    Select the item you want to exchange, and then select a reason from the Reason for return menu.

    An exchange order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

    1 osoba sviđa im se ovo
  • James Gordon
    rekao je over 3 years ago

    I got it sorted. Thank you very much for the quick and timely assistance :)

    1 osoba sviđa im se ovo
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