The Online Returns Center allows gift recipients to return items marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds.
To return a gift:
Go to the Online Returns Center.
Select Return a gift and sign-in with your BeAsport account.
Enter the gift order number and select Search.
Your 17-digit order number (or "Order ID") is on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the tracking number, name of sender, shipping address, email address or phone number. This information can usually be found on the shipping box.
NOTE: If the item was not marked as a gift at the time of purchase, you'll be prompted to contact Customer Service.
Select the items you want to return from the order.
Enter the quantity of items you want to return (if applicable), and a return reason from the drop-down menu. For items sold by a third-party seller, you'll see "Submit return request." Some BeAsport sellers review return requests before authorizing them.
Select how you want to send your item back.
Select your return shipping options and how you'll obtain your return label. Each return label is assigned to a specific return.
Note: If you choose to return via BeAsport Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an BeAsport Locker, go to Return a Package at an BeAsport Locker.
Put the return authorization inside your package and attach the label to the outside of it.
If your gift return is authorized, BeAsport or the Seller will process your refund as an BeAsport.com Gift Card after your return is received. We'll add the Gift Card to the account you used to generate your return from the Online Returns Center. Once the refund processes, we'll send you a confirmation e-mail. If you're the gift giver, your refund will be processed to the original payment method. All refunds are subject to our refund policies outlined in About Refunds.
Note: A-to-z claims for gifts purchased from a third-party seller must be filed by the original purchaser, not the gift returner. If you need to file a claim for a gift return, please contact the original purchaser.