Responsibilities
You’re responsible for documenting fuel levels and replacing the fuel in your host’s vehicle. Be sure to do the following:
- Take pictures of the fuel gauge before and after your trip.
- Replace the fuel and return the vehicle with the same level of gas or electric charge it had at the start of your trip.
- When you replace the gas, get and keep a receipt for at least 5 days as proof of refueling. Be sure the receipt shows:
- date
- time
- price per gallon
- number of gallons
- total cost
Reimbursements
If you don’t replace the fuel in your host’s vehicle, they’re entitled to reimbursement for fuel costs. Below is a list of charges and timelines for host fuel reimbursement requests.
- If you don’t replace the gas, your host can request reimbursement for their cost to replace the gas plus a $10 convenience fee.
- If you return an electric vehicle with less of a charge than it had when you received it, your host may charge you $10-$20.
- You’re responsible for any Tesla Supercharger and Idle fees incurred during the trip.
- If you left the car plugged in at a charging station, you’re responsible for those costs up to 24 hours after the trip ends.
- Hosts have up to 72 hours after your trip ends to request reimbursement
- Once we notify you of the request, you have up to 72 hours to pay or dispute it.
If you’ve purchased prepaid refueling as an Extra, your host can’t request a reimbursement, and you can’t request a refund on fuel you didn’t use.